Privacy Policy

Background

410 Labs, Inc. (d/b/a Chuck) are about how your information is used and shared online. We respect and value the privacy of everyone who visits our sites or uses our applications (our “Services”) and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies to our use of any and all data collected by us in relation to your use of our Services. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of our Service or you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our Services immediately.

Users of Our Website, Applications and Services

Like most operators of web services and applications, 410 Labs collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each user request. 410 Lab’s purpose in collecting non-personally identifying information is to better understand how users use its web services and applications. From time to time, 410 Labs may share or release non-personally-identifying information as described below.

410 Labs also collects potentially personally-identifying information like Internet Protocol (IP) addresses. 410 Labs does not use such information to identify its visitors, however, and does not disclose such information, other than as described below.

Gathering of Personally-Identifying Information

Certain users of 410 Labs’s services choose to interact in ways that require 410 Labs to gather personally-identifying information. 410 Labs may gain access to personally-identifying information due to the user signing-up or using the service via a third party, such as Google. For example, 410 Labs may collect your name, email address and email credentials when you register for the service and may collect, retain and use the email address you use when you make inquiries.

The amount and type of information that 410 Labs gathers depends on the nature of the interaction. 410 Labs collects such information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with the service. 410 Labs does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain activities.

410 Labs may share your personally identifying information if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of the company's assets are acquired by another party, customer information may be one of the transferred assets).

Children’s Privacy. This service is not designed nor intended to be attractive to use by children under the age of 13. 410 Labs does not knowingly collect from children under the age of 13. If you are under 13 please do not submit any information.

General Data Protection Regulation (GDPR)

Under GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

  1. you have given consent to the processing of your personal data for one or more specific purposes;
  2. processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  3. processing is necessary for compliance with a legal obligation to which we are subject;
  4. processing is necessary to protect the vital interests of you or of another natural person;
  5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

GDPR Rights

If you are based in the EU, in certain circumstances, you have rights under the GDPR in relation to your personal data:

  1. Request access to your personal data. You may have the right to request access to any personal data we hold about you as well as related information, including the purposes for processing the personal data, the recipients or categories of recipients with whom the personal data has been shared, where possible, the period for which the personal data will be stored, the source of the personal data, and the existence of any automated decision making.
  2. Request correction of your personal data. You may have the right to obtain without undue delay the rectification of any inaccurate personal data we hold about you.
  3. Request erasure of your personal data. You may have the right to request that personal data held about you is deleted.
  4. Request restriction of processing your personal data. You may have the right to prevent or restrict processing of your personal data.
  5. Request transfer of your personal data. You may have the right to request transfer of personal data directly to a third party where this is technically feasible.
  6. Where you believe that we have not complied with our obligation under this privacy policy or data protection law, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office.

Contacting You

With your permission and/or where permitted by law, we may contact you by email with information, news and offers on our Services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR.

Data Retention

We only keep your data for as long as we need to in order to provide our Services to you, or for as long as we have your permission to keep it. When you delete your account we will keep your data for up to three months to facilitate easy restarting of your account, which many people chose to do, unless you request otherwise by emailing support@chuck.email.

Access to Your Data

You have the legal right to ask for a copy of any of your personal data held by us. Please contact us for more details at support@chuck.email.

Protection of Certain Personally-Identifying Information

410 Labs discloses personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on 410 Labs’s behalf or to provide services available via 410 Labs' products. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Chuck, you consent to the transfer of such information to them. Other than to its employees, contractors, and affiliated organizations, as described above, 410 Labs discloses personally-identifying information only when required to do so by law, or when 410 Labs believes in good faith that disclosure is reasonably necessary to protect the property or rights of 410 Labs, third parties, or the public at large. If you are a registered user and have supplied your email address, 410 Labs may occasionally send you an email to tell you about relevant user activity, new features, solicit your feedback, or just keep you up to date with what’s going on with 410 Labs. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

410 Labs does not share information with third parties for their direct marketing purposes.

A list of the third parties that either supply or process data for Chuck is available on our GDPR information page.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. 410 Labs uses cookies to help identify and track visitors, their product usage, and their preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the product, with the drawback that certain features may not function properly without the aid of cookies.

410 Lab does not use technology that responds to “do not track” signals from your web browser.

410 Labs allows selected third parties such as Google to place cookies through its web service to provide us with better insights into the use of the service or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our service.

See our Cookie Policy for more detail.

Further general information about cookies and how they work is available at allaboutcookies.org

Google User Data Policy

Mailstrom's use and transfer to any other app of information received from Google Accounts adheres to Google API Services User Data Policy, including the Limited Use requirements.

Contact Us

Please contact us for more details at support@chuck.email.

Privacy Policy Changes

Although most changes are likely to be minor, 410 Labs may change its Privacy Policy from time to time, and in 410 Labs’s sole discretion. 410 Labs encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this service after any change in this Privacy Policy will constitute your acceptance of such change.

Updated December 10, 2020